Where do your ship from?
 New Jersey 
Where do you ship?
 We ship worldwide. 

Prices and timeline of arrival greatly vary based on your location.

What is your return policy?

Due to the custom nature of our service, all sales are final. We do not issue refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at boxitforward@gmail.com

Can I make changes to a order?
Once an order is placed we are unable to make any changes to it. This includes cancelling, adding, or removing items. With that being said, we will do our best to help in each situation. Please reach out if there is a problem with your order at shopboxitforward@gmail.com.
The item I wanted is sold out. how can I order it?
Customize it! Don't see something you wanted under the product page. notate the order and we will message you! 
My discount code is not working, how do I get my discount?
Make sure the spelling is correct, our codes are cap sensitive. If you continue to have issues, please message us on Instagram or email. 
Instagram- shopboxitforward
Email- shopboxitforward@gmail.com

 How long does it take to ship my gift? 

Processing time includes handwriting your card (if applicable) and hand packing your box in our warehouse. You will receive a tracking number via email once your order has been processed and shipped. We are currently processing all orders within 2-4 days.

I need to change my order's shipping address, and it has already shipped.

If your order has already shipped, we may be able to work with USPS to intercept your package while in transit, and change the shipping address for a fee of $25. Note: this is not always possible and is dependent on USPS to say if it is or is not possible, but we will try our best! For address changes, please reach out to shopboxitforward@gmail.com. Once confirmed with USPS that this change is possible, we will invoice you for the fee ($25) and will make necessary updates and/or changes after the invoice is successfully paid.

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